When does my credit card get charged?
Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders.
How much is shipping?
To calculate shipping, add the items to your cart and press "Update." Delivered prices will be shown including any volume discounts that may apply for your order.
Do you have a store?
We do not have a physical store front; selling online is a more efficient business model that allows us to offer a much larger selection and better prices than most retail stores.
How do I pay by check?
To pay by check, simply add the items you want to purchase into our online shopping cart. Click the "View Cart" button and type in your name and address. Then click on the "Update" button. Simply print out the web page and mail it to us at the address above.
What about assembly?
Much of our furniture is assembled, but some of it is quick and easy to assemble. If you need a service to assemble your furniture, we suggest Impact Resource Group who can provide assembly services throughout most of the United States. For more details, visit http://www.furnitureassembly.com or call 1-800-978-2669 for an instant quote.
How will my furniture ship?...
When possible, your package will ship via UPS/FedEx; doorstep service is usually available. UPS/FedEx will not notify you prior to delivery.
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
If you ordered a heavy/bulky item, make sure you have someone who can help with this.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.
Can I get an inside delivery?
Yes, for an additional fee we can arrange an inside delivery for a fee typically around $80, but it depends on your situation and is evaluated on a case by case basis. See also White Glove Delivery below.
What is White Glove Inside Delivery?
Stress-free delivery provided by professional furniture delivery experts
Monday through Friday, 8am to 5pm in most areas
Remote areas may not be serviced or could experience delivery delays, call for more details
Includes inside placement in room of your choice and two flight of stairs, additional services may require additional charges
Orders under $999 may be shipped via Freight Carrier
You choose the room and our delivery experts will deliver your new furniture right where you want it! Items will not be unboxed, unpackaged, or assembled.
Please inspect your delivery prior to signing off on the paperwork. If there any issues with your delivery you must call us while the carrier is present.
Please inspect the merchandise thoroughly prior to the delivery agent's departure.
The delivery company will exercise due care at all times while on the property or in the residence of the member, leaving no debris or packaging materials behind.
White Glove Delivery Service is available in most areas within the Continental US. Additional delivery fees are required if you are located outside of a regular delivery service area. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped.
Extraordinary delivery conditions may require an additional fee to be paid.
Can you ship to APO / FPO addresses?
Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.
Do you ship to Canada, Hawaii and Alaska?
If ordering from Canada, Alaska or Hawaii there may be additional charges, we will contact you with details if additional shipping / handling is due before processing your order. Not all items can be shipped and sometimes a freight forwarder is needed and that would be at the additional expense of the customer. We will do everything possible to help you, please call our customer service team for more details, or simply place your order and we will contact you with additional information.
What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company.
Who Handles Customer Service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.
What if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
What is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation.
What is the Return Policy?
Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 20% re-stocking fee is also deducted from your refund. On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by NY Furniture. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 7 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
Are finish colors accurate?
We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
We pick our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service after the sale if needed. Also please understand that sometimes furniture does go on back order. We are entirely dependent on our suppliers to relay back order information. Please be understanding when these rare situations arise. Thank you!